Reviews
5 beoordelingen
Rogier Willems
Nice people, ridiculous prices! Almost new car needed just an oil change & filter. I received a quote from Audi for € 235 which still is expensive compared to what we are used to pay for it in the USA. All right different price cucture, culture and environmental charges BS (more than € 40 for disposing the oil!). Picked up the car and they wanted more than € 500 !!!!!! Thankfully they adjusted the price but needless to say I will be bringing the car to the independent garage we used to go to in Valkenburg.
Kody Moodley
Absolutely terrible service. Stay away from these people! Went there to get an assessment on damages for my car and to get it repaired. Firstly the operator on the phone gave wrong information that we can just go there without an appointment in the morning or afternoon to assess the damage. We went there and they said the operator on the call was wrong. Then we went there twice afterwards to do the assessment but they turned us away because the person forgot about the appointment and went on "1st day training". We phone them before to MAKE SURE they don't forget the second time so we don't go there for nothing. Still we went there and they told us to come tomorrow. Absolutely disgusted with the service.
Deniz G.
Stay away from this Audi dealership! They are not customer focused service at all. I had some bad experience before with them but the last one was unacceptable in a way that they didn't take any responsibility for what they did wrong and blamed everyone else but themselves. Do something better for yourself and go to Wealer Sittard which is much better service, more professionalism and much more friendly personnel.
Yiğit Altay
Good service. Provided a replacement car while my car is at maintanence for a low price. Only they finished their work later than what they have told me before. But I got the car in the same day. So it is OK.
Iulian Danila
Worst dealership experience. What started as a total unprofessional attitude turned into a thief-like behavior. I noticed that all my left back lights are not working anymore so I called the customer service of this dealership to make an appointment. The lady let me know that I don't need an appointment and I can go anytime except in lunch break as there is always someone that can help with light issues since they are minor aspects so I arrived at 16:00 at the dealership where two men were standing at the reception, a 50-ish and an younger bold-ish person. I headed to the second one as he was free and he told me they close at 17:30 so there is no one there to help me and directed me to a third party service because "they might be willing to help me". Since I didn't want to make repairs at third party garage and loose warranty and since I arrived at a VW dealership I took the service book from the glove compartment and without any previous knowledge I manage to take the left lamp socket out in about 2 minutes. There I noticed that something was wrong and one of the connectors look melted so I went with the lamp back to the reception asking if, since there is still more than one hour opening a mechanic could just come few minutes for an advise as this can lead to a fire. The answer at around 16:30 was "maybe it takes fire, we don't have anyone as we closed at 17:30 so we don't care". Imagine at this point I got frustrated and I called again customer service that directed me to them and the lady told me to wait because "she will call me later". After 20 minutes of waiting I went back inside to have at least the names of the guys that acted unprofessional and the younger bold-ish guy just replied rudely that he will not give me his name and trying to hide all the belongings on the desk that might reveal his identity. The older guy came and made me the "incredible" offer to rent me a car from them until I will solve the issue with mine... So the normal conclusion is to let everybody know about this, including the VW headquarters in Germany. I understood the dealers in Aachen are professional so I'll go there from now on. UPDATE: I went on Saturday at a VW dealership in Aachen and they fixed the issue in 15 minutes and they made a complete report of the car status, all FOR FREE.