Reviews
5 beoordelingen
Ome Les
Hey Bertus, I understand it's difficult to listen, especially when you're on your own. However, that doesn't give you the right to be incredibly rude to a potential new customer; what a shame. The question of whether the garage could help me and my car with an EGR/DPF malfunction apparently went down the wrong way, and I didn't get an answer. Not even after being told off for a moment that there was a customer at the counter. When the good Bertus came back on the line after dealing with the customer, I politely asked if the garage could help me with this problem, which was another rude response. I said I'd call back at another time, as we didn't have a match today. The gentleman replied, "I'm not sure I'm up for it." Sorry, dear Bertus, it's not about whether _you_ don't feel like it. After this waste of my time, I won't feel like it for "at least two weeks from now," let alone ever. Learn from Bertus and his colleagues: customer experience comes first. A joke or a quip is fun; being witty can be fun. Indicating that you're busy because you're single can get a customer's understanding, but then being so rude that you'll lose interest altogether... You should be ashamed of yourself for that!
Remco Wijnhout
Marcel and his team have been there for us for years. They're a very reliable garage with reasonable prices, even in these expensive times. We recently had a tow bar installed. I requested a quote beforehand, but when I paid, I noticed the cost was lower. The scan turned out to be unnecessary and was neatly deducted from the price. They even gave me a free plug. And when I recently dropped my car off at the garage with a flat tire in the evening and came back the next morning, the tire had already been ordered. We were able to drive again that day. Great, isn't it? 😀 So, if you're looking for a reliable garage, go see Marcel. You won't regret it. Remco
Brenda van Dodewaard
I called at 4:00 PM to ask when I could come by. They said I could come right away last Friday afternoon. They would check the car and, if possible, schedule a follow-up appointment for repairs. I thought this was excellent service! When I got there, a mechanic immediately drove out to try and diagnose the problem. He finally returned after 5 minutes with an analysis, then three more men joined him and together they worked for over 45 minutes. Problem solved for now, and it didn't cost me anything! I think this is truly fantastic service. I'm going to bring some pastries this week as a thank you!
ROOZBEH MADADI
English speaking people, quick in service and fair prices.
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